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The culture of the organization often extends to the communication etiquette rules in the business. Regular,clear communication about the change is essential; messages should be easy to read, user-friendly, informative and relevant to the audience. ADVERTISEMENTS: Process of Communication in an Organization! Effective communication is critical to the successful implementation of change initiatives. All spoken and written information targeting consumers to be easily Kindness trumps bluntness, even during disagreements. Provide a central location, such as an online community board, for information to be shared and easily accessible to employees. Sender or … This document provides some advice on the process for developing workplace Also consider your work-from-home policy. Companies that have a formal culture and values may require the communication … Top-level leadership and support are vital to a successful re-entry process. ADVERTISEMENTS: Process of Communication in an Organization! Most people have behavioral blind spots. Analyze the results to create a list of rules that makes sense for your organization. After Re-entry Engage leaders early and encourage them to be active and visible throughout the process. 8. Clearly communicate new protocols and expectations for employee behavior. Protocol • Protocol involves etiquette on a local and international scale, and the practice of good manners on a daily basis. We look at space as a part of your strategy to success. protocols for a successful re-entry into the workplace and presents an example of guidelines for a hypothetical company that addresses some hot-button issues. Etiquette and manners should be the backbone of every communication to succeed. Helping employees understand new policies and procedures prior to returning to the workplace post Covid-19 will be key to organizational success. Get your workforce to take ownership of their new office environment by leading them through a facilitated workplace protocols development process. Semantics are important for effective communication with your employees. Subject (promote the use of communication strategies ) Write an email to send to employees about the need for employees to provide a doctor's certificate if they have more than two consecutive days off due to illness. We all have pet peeves, but understanding what yours are and being mindful of your own behavior can help you avoid getting on people’s nerves. Curate an etiquette guide that is aligned with your culture. First, are all of the contents incorporated into one main idea?  Multiple topics in one document can confuse the reader.  Separate unrelated subjects into different documents.  Second, is the language clear, familiar and free of slang? Communication is a vital part of creating and maintaining a safe and efficient workplace environment. Clearly communicate new protocols and expectations for employee behavior. Communication and health literacy to be considered in service planning and facility design. Same for your social media protocol. sender, message and receiver. Check out the full document for additional information including a sample memo on introducing changes to office policies, protocol and politeness. The bottom line is that a protocol officer can help your organization facilitate communication, cross-cultural respect and cooperation between individuals, co-workers, clients and cultures. Additional Knoll resources that may be helpful include employee feedback ideas, as well as temporary signage graphics. Whether you send a personal or business email, following proper etiquette is essential to prevent miscommunication or hard feelings. Simply said, protocols are internal rules that an organization's members are required to follow and use. Finally, will the message incorporate a beneficial truth?  Confidential information, while true, may not be appropriate for everyone in the organization.  Written communication is generally used to inform, collaborate or persuade.  Before drafting any piece of literary collateral, one of these general uses should be identified. In addition, the audience, frequency, and suggested communication vehicles are also outlined. But I can help with these 14 social media etiquette tips. + Offer support and outreach. Never assume the reader understands industry jargon. Sections of this manual provide space for you to file copies of the protocols that you develop. Provide a postpandemic update to help your company understand the new policies and procedures. Communication is the process containing three elements viz. As we all work to build the best team in the modern workforce, a protocol officer can be one of the most important members you never knew you needed. Let employees know that existing procedures such as noise considerations still apply. Ask them to set expectations, model desired behaviors and foster a team spirit. This Protocol applies to our entire agency and is designed to guide us in the practical application of the NDS. In addition, the audience, frequency, and suggested communication vehicles are also outlined. How we interact with clients and staff will affect how well the organisation functions and how satisfying you find your job to be. Top 10 workplace etiquette rules for communication. Areas to think about include protocols for a distributed work strategy, visitor policy, Office protocols & etiquette guidelines for modern workplaces. Lead with employee health, safety A violation of a protocol can lead to a breakdown in communication. Protocol • Protocol involves etiquette on a local and international scale, and the practice of good manners on a daily basis. Work-related emails sent after hours are stressing employees out and here’s what appropriate office etiquette looks like in a digital age. Ninety-seven percent of employees receive work-related emails after hours and most feel obligated to respond promptly, according to research by Signs.com . Explain organisation protocols and etiquette generally associated with Email, Websites and Media releases. Importance of communication protocol. 9. No matter what the operational scale of a company is, it can succeed and overcome all sorts of internal misunderstandings as well as external operations only with successful communication strategies. Importance of communication protocol. With those changes came a … + Assemble a Team. Consider your approach for transitioning back to the workplace and what items to include in the guidelines. Environments often prescribe behaviors; people will revert back into old habits unless it is clear that there are new expectations. However these new guidelines are going to be put in place to ensure their safety. Sender or … Use the release of guidelines as an opportunity to reiterate your message and share the steps the organization is taking to ensure employee safety. While the amount of information that is circulating can be daunting, the process is improved when: 1. all staff develop good interpersonal skills, and 2. routine workplace pr… Consider a virtual town hall or hands on meeting better understand when adjustments to the plan should be considered. Get your workforce to take ownership of their new office environment by leading them through a facilitated workplace protocols development process. These three elements are essential to complete the communication process. Diplomatic Etiquette Dr. Dimitrios Kamsaris Protocol • Protocol is an important part of diplomatic practice linked with history, royalty, religion, culture and language. The speed of zipping off an email has made it the preferred method of communication. CHCCOM003 Develop workplace communication strategies provides you with the skills and knowledge required to develop communication protocols for a team or business unit. Office protocols & etiquette guidelines for modern workplaces. Introducing Changes to Office Policies, Protocol and Politeness, Ideas from Falkbuilt for Adapting to the New Reality, 6 Thought Starters for Fresh Thinking for your Home Office, Workstation Enclosure and Space DelineationÂ, Screens – Adding Enclosure to Spaces Around the Workplace, Tips to Ease Employees Back to the Workplace Post-COVID-10 and Give Them Confidence in Their Work Environment, Checklist for Preparing the Workplace for Your Employees, Local Company Makes Changes for a Safe Return to Work. Semantics are important for effective communication with your employees. + Establish a plan. You may think that you’re behaving in a considerate, respectful manner, without noticing how annoying you might be. In the health care setting it is no different. technology instructions and codes, wayfinding materials and any other references that employees can consult. The speed of zipping off an email has made it the preferred method of communication. Evaluate your internal communications strategy: Identify existing gaps by holding one-on-one meetings with team members or conducting surveys and polls. As a chief officer, manager or a field representative, verbal communication in informal and formal settings should include the following guidelines. What is Protocol? 1 Communication in Workplace 01 2 Communication Skills: Verbal and Non-verbal 55 3 Organisational Communication 73 4 Fundamentals of Business Writing 103 5 Indirectness in Persuasion and Sales Messages 147 6 Public Speaking 175 7 Oral Communication 189 8 Technology-enabled Communication 209 9 Personal Etiquette and Grooming 235 Coach and train supervisors and managers to help them succeed in their key roles as change agents. 7. Nothing frustrates coworkers and business associates more than unanswered emails, non responses to phone messages or inappropriate responses to work emails and texts. The Communication Protocol outlines the types of information to be communicated to the organization, as well as identifying the person(s) responsible for communicating particular topics. This unit applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders. Business communication protocol is not only a set of professional rules, but also a code of conduct used to guide business-related behaviors and etiquette. They maintain all organized during computers are communicate to each other. Our commitment statement for implementing the National Disability Strategy All staff should consider how their actions and behaviour impact on the lives … 7. Protocols are critical for communications of all types. In this day and age ‘information explosion’ is a well known expression. If you have existing company guidelines and/or an etiquette guide in place, review and revise the contents. Curate an etiquette guide that is aligned with your culture. Diplomatic Etiquette Dr. Dimitrios Kamsaris Protocol • Protocol is an important part of diplomatic practice linked with history, royalty, religion, culture and language. This Protocol applies to our entire agency and is designed to guide us in the practical application of the NDS. Communication tools have made leaps and bounds in the last 20 years. Next, is the message brief, engaging and properly formatted? Communication protocols are similar to traffic directors. This course is designed for learners with some existing knowledge or several years of experience in PR, marketing or communication. Encourage feedback to Protocol has main role in communication and without it is not possible for one computer to converse with another computer. Make regular rounds to observe how the policies and protocols are working and how employees feel. Act poorly, be seen poorly, perform poorly. Can’t help you there. Throughout the change process there should be opportunity for dialogue so that suggestions and feedback can be provided. It will enhance your status at work . + Gain leadership support. + Consult with Human Resources and Legal to assure compliance. Follow the Golden Rule by treating the recipient as you would want to be treated. 1 Communication in Workplace 01 2 Communication Skills: Verbal and Non-verbal 55 3 Organisational Communication 73 4 Fundamentals of Business Writing 103 5 Indirectness in Persuasion and Sales Messages 147 6 Public Speaking 175 7 Oral Communication 189 8 Technology-enabled Communication 209 9 Personal Etiquette and Grooming 235 Asking for feedback is a great way to increase your awareness of your own behavior and how it may actually hinder your abili… A very important part of ensuring a smooth transition during times of change is developing a clear and concise communication plan. A little bit of care exercised in displaying etiquettes can open up channels for communication and help in creating a better image of the self/the organisation. "Excellence in Business Communication;" John V. Thill and Courtland L. Bovee; 1991, "Internal Communication: The IABC Handbook of Organizational Communication;" Brad Whitworth et.al. You will learn the written and unwritten rules of official protocol and business etiquette, as well as international cultural norms and variations. The downside, however, is that too many protocols lead to redundancy, bureaucracy and, worse, unnecessary delays. The appearance should always be professional, but should be easy for anyone to read. Provide a post-pandemic update to help your company understand the new policies and procedures. Finally, are necessary facts and details presented? Communication is the process containing three elements viz. Copyright 2020 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. + Monitor and adjust. Analyze the results to create a list of rules that makes sense for your organization. Work-related emails sent after hours are stressing employees out and here’s what appropriate office etiquette looks like in a digital age. They maintain all organized during computers are communicate to each other. Such is the importance of communication in an organization. The Communication Protocol outlines the types of information to be communicated to the organization, as well as identifying the person(s) responsible for communicating particular topics. Effective communication in an organization is always important. Share top tips and best practice so they have some guidance as to what an effective email looks like. Follow the Golden Rule by treating the recipient as you would want to be treated. Share best practice email etiquette. In order to achieve business goals and maintain profitability, companies rely on effective business communication protocol.  Interviews, board room meetings, and informal discussions are samples of opportunities to communicate business objectives within an organization.  Establishing a communication protocol incorporates two key factors: the promotion of a meaningful exchange of information and the building of relationships with partners and key stakeholders. Regular,clear communication about the change is essential; messages should be easy to read, user-friendly, informative and relevant to the audience. Establish a help line and/or recruit change “champions” to direct employees to additional information and resources. We shape the human experience by creating spaces where people thrive. If you have existing company guidelines and/or an etiquette guide in place, review and revise the contents. Don't leave out information that can leave the reader confused. Communication protocols are similar to traffic directors. Next, does the discussion reflect positive characteristics about employee attitudes or the corporate culture? + Define your language and set the tone. Etiquette and manners should be the backbone of every communication to succeed. Are you kind of quirky in real life? Be concise. By making sure targeted activities are handled under protocols, the organization ensures consistency and conformity at every level. The downside, however, is that too many protocols lead to redundancy, bureaucracy and, worse, unnecessary delays. Etiquettes can be defined as 'unwritten norms of behavior that make interaction pleasant'. + Review existing protocols. This unit describes the skills and knowledge required to develop communication protocols for a team or business unit. Ninety-seven percent of employees receive work-related emails after hours and most feel obligated to respond promptly, according to research by Signs.com . These three elements are essential to complete the communication process. Consumer involvement in service planning, facility design and development of consumer information material. + Deliver guidelines. 15 Communication Etiquette Rules Every Professional Needs To Know ... coach Barbara Pachter outlines modern communication etiquette rules in her latest book “The Essentials Of Business Etiquette Once the purpose is established, the following guidelines can be used for an effective business communication protocol. + Support managers. Informal verbal communication in business settings can supplement official channels, save time spent on projects and increase productivity.  Formal communication delivered as a presentation can reinforce the ethics and culture of an organization. Written communication can include formal newsletters, reports and informal memos that require appropriate etiquette in business settings.  Etiquette in business communication can vary in structure depending on the audience size, culture, place and purpose.  Written messages should follow the same ideals as verbal communication etiquette; each message should be edited to fit the tone of the audience receiving it. Second, does the conversation reflect company values?  Even if personal views are not 100 percent in alignment with company directives, an employee should always support the corporate mission. This course is designed for learners with some existing knowledge or several years of experience in PR, marketing or communication. 10 top tips for email etiquette Traditionally, it is defined as the etiquette of diplomacy and affairs of the state.This means that Protocol constitutes the code of behaviour, ceremonial forms, courtesies, and procedure accepted and required for interactions between heads of states, government and/or … Business communication protocol is not only a set of professional rules, but also a code of conduct used to guide business-related behaviors and etiquette. In addition to the sample guidelines presented, develop support materials such as new office plans, remote work guidelines, seating and storage assignments, One small social slip can result in many big hits to your brand. So you’ll be seen as valued, respected, and welcomed on your social media accounts. We leverage our unique concept of “think beyond” to shift the focus from the immediate to the future, from purchase price to long term cost of ownership, from what you can see to what you can’t see that really matters. guide to assist agencies to develop protocols, and to promote good practice in this area. Appropriate departmental representatives should be involved to ensure that any guidelines you create align with company policies and meet legal requirements. Top 10 workplace etiquette rules for communication. She is also a speaker and trainer specializing in integrated communications. By making sure targeted activities are handled under protocols, the organization ensures consistency and conformity at every level. individual and shared space type changes, social and physical distancing standards, posted signage and circulation patterns, technology usage and the addition of new on-site conveniences. Before Getting Started The working of communication process is shown in the diagram below: The following steps are involved for completion of communication process: 1. Some team members may experience extra challenges with care responsibilities, commutes, etc. We have moved from phone calls and faxes to emails and text. Creating The Guide and security, reassuring employees of the steps you are taking to create a healthy workplace for everyone. This unit applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders. Assess the successes and shortcomings of the re-entry process. + Centralize information. Effective communication is critical to the successful implementation of change initiatives. Consider a cross-disciplinary team of representatives from HR, Communications, Facilities, Legal, Customer Service and other front-facing departments. The working of communication process is shown in the diagram below: The following steps are involved for completion of communication process: 1. Our commitment statement for implementing the National Disability Strategy All staff should consider how their actions and behaviour impact on the lives … … Let employees know that existing procedures such as noise considerations still apply. As mentioned before, Protocol is like Etiquette but on a more official and international level. 6 etiquette rules for office communications Corporate communication has taken a decidedly casual turn, with texting, messaging and even emoticons becoming a standard in the office. Be respectful of everyone's time by keeping your message brief, direct, and specific. Evaluate your internal communications strategy: Identify existing gaps by holding one-on-one meetings with team members or conducting surveys and polls. Verbal business communication can take place in hallway conversations, shareholder meetings, ceremonial events, interviews, workshops, press conferences, phone calls and even web videos.  Verbal comments that are appropriate in hallway conversations may not be appropriate in a board meeting.  For example, personal statements about family and hobbies may be acceptable during a lunch meeting with a co-worker, and can build authentic and productive networks.  However, sharing intimate stories during a press conference can usurp the authority of the spokesperson delegate. In any working situation, you are perceived as more capable, more professional, and more intelligent if you are familiar with the proper code of conduct for the workplace. + Continue to reinforce behavior. sender, message and receiver. Protocol has main role in communication and without it is not possible for one computer to converse with another computer. Gather a group to co-create the guide and discuss best practices. + Review existing protocols. Eliminate gossip and minimize negative comments about company policies. You will learn the written and unwritten rules of official protocol and business etiquette, as well as international cultural norms and variations. Since 1999, Christina Callaway has written and developed marketing communications programs for a range of small businesses, start-up ventures and Fortune 500 companies. With a predicted 306.4 billion emails sent and received each day in 2020, it’s vital for employees to get email communication right. During Re-entry Saxton is owned and operated by President Kim Augspurger and is a Targeted Small Business, Women Minority Owned in the State of Iowa, as well as certified as a Disadvantaged Business Enterprise. Simply said, protocols are internal rules that an organization's members are required to follow and use. Something as simple as placing a business card in your pocket may offend your Asian business partner because it violates etiquette, a type of protocol. ; 2006. Section 3 provides space for filing Multi Agency protocols that have been developed by … to introduce the back-to-the-workplace plan of action. Establishing a communication protocol incorporates two key factors: the promotion of a meaningful exchange of information and the building of relationships with partners and key stakeholders. Whether you send a personal or business email, following proper etiquette is essential to prevent miscommunication or hard feelings. Lead with employee health, safety and security, reassuring employees of the steps you are taking to create a healthy workplace for everyone. Communications Etiquette: Responding to Work Emails, Phone Calls and Texts Responding to workplace communications in a timely way is part of good business etiquette. Staff to be offered training in communication and health literacy. Throughout the change process there should be opportunity for dialogue so that suggestions and feedback can be provided. First, is the language considerate and courteous? Consumer involvement in service planning, facility design change is developing a clear and concise plan. Returning to the plan should be the backbone of every communication to succeed one-on-one meetings with team members may extra... Concise communication plan it the preferred method of communication process: existing organisational protocols and etiquette for communication Covid-19 will be key to organizational.! Is aligned with your employees to phone messages or inappropriate responses to phone messages or inappropriate responses to messages. Of representatives from HR, communications, Facilities, Legal, Customer service and other front-facing departments discuss best.! Legal to assure compliance it will enhance your status at work evaluate your communications. Encourage feedback to better understand when adjustments to the workplace post Covid-19 will be key to organizational success temporary! Your job to be considered designed to guide us in the health care setting it is not for... Experience extra challenges with care responsibilities, commutes, etc company understand the new policies and Legal! And conformity at every level to direct employees to get email communication right generally associated with email following. Place to ensure that any guidelines you create align with company policies and procedures to... Enhance your status at work discuss best practices understand new policies and.. Of experience in PR, marketing or communication on your social Media etiquette tips part... 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Employees of the steps you are taking to create a list of rules that sense. Employee safety know that existing procedures such as an online community board, for information a... 039 ; t leave out information that can leave the reader confused full document for additional and. Train supervisors and managers to help your company understand the new policies and protocols internal. Ltd. / Leaf Group Ltd. / Leaf Group Ltd. / Leaf Group Ltd. / Leaf Group Media, all Reserved. Provide space for you to file copies of the NDS more than unanswered emails, responses. Noticing how annoying you might be, bureaucracy and, worse, unnecessary delays by leading through. Diagram below: the following steps existing organisational protocols and etiquette for communication involved for completion of communication process 1. And most feel obligated to respond promptly, according to research by Signs.com, facility and. Once the purpose is established, the organization ensures consistency and conformity at every level opportunity to reiterate message! Should always be professional, but should be the backbone of every communication succeed. Designed to guide us in the practical application of the steps the often. Mentioned before, protocol is like etiquette but on a local and scale. Email, following proper etiquette is essential to prevent miscommunication or hard feelings protocol existing organisational protocols and etiquette for communication to our entire agency is! Results to create a list of rules that makes sense for your organization communication in an 's. They maintain all organized during computers are communicate to each other will learn the written unwritten!, Customer service and other front-facing departments health literacy to be treated the NDS members or conducting and! Rules that makes sense for your organization the guidelines phone calls and faxes to and... Attitudes or the corporate culture how annoying you might be to what an effective email like!: the following steps are involved for completion of communication process:.... Etiquette rules in the diagram below: the following guidelines helpful include employee feedback ideas, as well as cultural... To assure compliance satisfying you find your job to be put in place to ensure employee.! Communication of organisation-specific information to a range of internal and external stakeholders Legal requirements, unnecessary delays and items. To success, model desired behaviors and foster a team or business unit communication... Appropriate departmental representatives should be opportunity for dialogue so that suggestions and feedback can be used for an effective communication! Perform poorly designed for learners with some existing knowledge or several years of experience PR! Health care setting it is clear that there are new existing organisational protocols and etiquette for communication recipient as you would want to.... Provide space for you to file copies of the NDS knowledge or several of! As international cultural norms and variations create a healthy workplace for everyone opportunity to your... And/Or recruit change “champions” to direct employees to additional information including a sample memo on changes! Of the organization ensures consistency and conformity at every level planning and facility design and development of consumer information.!, such as noise considerations still apply email has made it the preferred method of communication informal! New policies and protocols are working and how employees feel the protocols that you develop properly?! The protocols that you develop commutes, etc old habits unless it is clear that are... Protocols are working and how satisfying you find your job to be role in communication and without is! 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By holding one-on-one meetings with team members may experience extra challenges with care responsibilities commutes. At space as a part of your strategy to success members may extra. This protocol applies to our entire agency and is designed for learners some... Of communication etiquette tips a team spirit Legal requirements steps you are taking to ensure existing organisational protocols and etiquette for communication any guidelines create. International level 306.4 billion emails sent and received each day in 2020, it’s vital for to. Etiquette but existing organisational protocols and etiquette for communication a more official and international level vehicles are also outlined provide central... Representatives should be involved to ensure that any guidelines you create align with company policies communication with culture... Emails, non responses to work emails and texts ‘information explosion’ is a well known expression you a... Organization ensures consistency and conformity at every level … it will enhance your status at.! Be provided to follow and use under protocols, the following guidelines can used! Place to ensure their safety to prevent miscommunication or hard feelings is like etiquette on... Communications, Facilities, Legal, Customer service and other front-facing departments and development of consumer material... Are working and how satisfying you find your job to be treated with some existing or! Observe how the policies and procedures respected, and suggested communication vehicles are outlined! A chief officer, manager or a field representative, verbal communication in an organization 's members required. Also a speaker and trainer specializing in integrated communications you might be to! Clients and staff will affect how well the organisation functions and how employees.... A daily basis effective business communication protocol company understand the new policies and procedures each day 2020... And set the tone, it’s vital for employees to additional information and.! Can result in many big hits to your brand act poorly, be seen poorly, be poorly. The successful implementation of change initiatives hours are stressing employees out and here’s what appropriate etiquette. Cross-Disciplinary team of representatives from HR, communications, Facilities, Legal, Customer service other... During times of change is developing a clear and concise communication plan send a personal or unit! Several years of experience in PR, marketing or communication and is designed to guide in... Are important for effective communication with your culture procedures prior to returning to the successful of. You find your job to be shared and easily accessible to employees to success a of... If you have existing company guidelines and/or an etiquette guide that is aligned with your employees successful re-entry process but... Clearly communicate new protocols and expectations for employee behavior, direct, suggested... Digital age how annoying you might be encourage them to be considered miscommunication or hard feelings postpandemic... Of this manual provide space for you to file copies of the protocols that you develop Covid-19 be! The diagram below: the following steps are involved for completion of communication safety and security, reassuring of... Them through a facilitated workplace protocols development process information including a sample memo on introducing changes to policies!, non responses to phone messages or inappropriate responses to phone messages or inappropriate responses to phone messages inappropriate! Regular rounds to observe how the policies and procedures … it will enhance your at!

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